Help & contact
Write to us
A question, a bug, a shade that doesn't match? Write to us, we reply within 2 business days: alric.jouy@gmail.com
How do I cancel my subscription?
In iPhone Settings → your name → Subscriptions → Shadewise, at least 24 hours before renewal. Deleting the app does not cancel the subscription.
How do I restore Premium on a new iPhone?
Sign in with the same account, then Profile → Restore purchases, using the same Apple ID as for the purchase.
How do I delete my account and data?
In the app: Profile → Delete my account. Your profile, analyses and favorites are permanently erased.
I forgot my password.
On the sign-in screen, tap "Forgot password?" and open the emailed link from your iPhone.
The analysis doesn't look like me.
Retake the photo facing a window, with no filter or foundation, or adjust the result in Profile → Edit my profile. You always have the last word.
Is Shadewise free?
The scan and your Glow score are free: you discover your skin zone by zone and the program that suits you. To follow your guided routine, Premium starts with a 3-day free trial: nothing is charged before the trial ends. It includes the full 30-day program, up to 3 goals at once and all skincare recommendations. You can cancel anytime in your iPhone settings.
What are the programs?
Six 30-day programs, for skin only: glowing skin, clear and balanced skin, plump and hydrated skin, calm skin, an even tone, and glow from within (sleep, water, face massage, time for yourself).
How does Shadewise pick my program?
From what you want for your skin (your quiz answers), your skin type and the finish read by the scan. The app shows the reasons behind its advice, and you are free to pick another program.
Does the scan judge my face?
No. It only reads how your skin looks (hydration, radiance, tone) for your Glow score, and tells you zone by zone what already looks good and what your routine can boost. It never rates your face or features, and never looks for flaws, age or any sensitive trait.
What happens to my photo?
Our servers never keep it: it stays only on your phone so you can review your zone-by-zone analysis, and you can delete it anytime. It is sent to OpenAI only for the analysis, OpenAI does not use it to train its models, and only the result is saved to your account.
Do I need to buy new products?
No. A gentle cleanser, a moisturizer and sunscreen are enough to start. The app suggests products for your budget only if a step is missing.
Does Shadewise replace a dermatologist?
No. Shadewise gives cosmetic advice only. For acne, eczema, rosacea or any question about your skin’s health, see a dermatologist.
Is Shadewise on Android?
Not yet: Shadewise is coming to iPhone first.